Commentary

Customer Experience Success Relies On More Than Marketing

Today’s customer experience transcends the marketing departments of the past. This has caused a radical shift by many organizations seeking to meet and exceed these expectations, leading to changes in company structure and employee training. To better meet customer expectations, organizations are altering their departments to work more in tandem with each other. Additionally, their…

With Maturity Comes Results for Australian Content Marketers [New Research]

More experience means more content marketing success for Australian marketers. That’s just one of the key findings in the new Content Marketing in Australia 2017: Benchmarks, Budgets, and Trends report from the Content Marketing Institute, a UBM company, in partnership with the Association for Data-driven Marketing and Advertising (ADMA). 56% of Australian marketers in the…