Creating a good hotel for your guests isn’t something you can really learn from a book. You can have the best ever business sense and this still won’t help you. You have to have the heart for it since it involves caring for others and making them feel welcome and at home.
- In the age of Airbnb, online reviews, and stiff competition, “The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets” is an exploration of the tips, tricks, and techniques that power the highest-performing hotels in the industry, Using Micah Solomon’s book, readers will come to appreciate that the newest innovation in hospitality isn’t technology.
- “The heart of hospitality, for me, is the ability to focus completely and totally on one person, even if only for a matter of seconds, yet long enough that you’ve got a clear connection.”
- Exploring how high-performing hotels close their gaps in the customer service experience is the focus of The Heart of Hospitality. In the book, author Micah Solomon picks key practices and principles from some of the famous (and not-so-famous) hotels that were able to transform from excellent to superior service.
“According to The Heart of Hospitality, a hotel’s “heart” consists of the customer service procedures that move a customer from check-in to check-out. Maintaining this “heart” is a lot harder than it looks.”