You Need to Have The Heart of Hospitality to Create a 5-Star Hotel Experience

Creating a good hotel for your guests isn’t something you can really learn from a book. You can have the best ever business sense and this still won’t help you. You have to have the heart for it since it involves caring for others and making them feel welcome and at home.

Key Takeaways:

“According to The Heart of Hospitality, a hotel’s “heart” consists of the customer service procedures that move a customer from check-in to check-out. Maintaining this “heart” is a lot harder than it looks.”