This Is Not An Alternative Fact: Improving Customer Experience Can Increase Revenue

I think we can all agree that when we go into a store we want to have a good experience. Researchers show that if a company has a good “CX” score, customer experience, the companies profit will increase over time. There is no full proof scale to tell the do’s and don’t’s to improve your business, however most companies have some type of critiquing check list from customers about the service the customer has received. Listing to you customer can bring in the big bucks!!

Key Takeaways:

“That was the overall finding of a recently-released Forrester report entitled “Drive Revenue With Great Customer Experience, 2017″ which reveals the connection between customer experience quality and revenue growth across 13 different industries.”