Every company is aware of how important excellent customer service is to the customer experience. It means also having a willingness to take on the burden of change. Getting it right means understanding the issue and being willing to change. It means planning each stage of the customer journey carefully and considering what the best…
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What Is Customer Service? The Ultimate Guide
It is important to have good customer service because it helps the company succeed. You will grow your business faster by happy customers telling their friends and family, and referring people to your business, than by sales and marketing. Wondering what good customer service looks like? Fear not. In this post, we’ll cover customer service…
The Ultimate Guide to Social Testing
If you want to learn how the best social media platforms work or how to improve your business’s social media marketing strategy, this is the right place for you! In this post, we’re going to take you through everything you need to know to build a presence on these 6 up-to-date social media networks: YouTube…
The Ultimate Guide to Personal Branding
Everyone who is active online has a personal brand established. How you present yourself online contributes to your unique identity and image. Unaware of your personal brand? Take a few seconds to Google yourself. Whatever content mentions you is part of your brand. There’s no denying the benefits of branding. McKinsey’s research has found that…