Has your brand mastered Facebook? Probably. Are you responding to customer concerns through Twitter? It’s likely. But what about all of the new social media channels that are coming out, like Sina Weibo, WeChat, and countless others? There’s a new wave of social media and service channels getting ready to sweep the customer experience space, but most brands aren’t ready for the tidal wave to come crashing down.
Brands Are Not Ready For The Coming Tsunami Of Service Channels